Help Centre
hi bajie FAQ and Answers
Deposits, withdrawals, VIP cashback, slot games and 24/7 support — find detailed answers to the questions that come up when using hi bajie, all in one place on this page. Browse the sections below to find your question.
Support Centre
Contact and Support
Before contacting support, have your account username or registered mobile number,
the date and time of the issue, and the transaction reference number (if applicable) ready.
Providing these details helps the hi bajie support team identify and resolve your issue faster.
If you have a screenshot, attach that too.
Yes, the hi bajie support team can assist in both Bengali and English.
Bangladeshi players can easily chat in Bengali. Ask your question in whichever language
you prefer and the support agent will reply in the same language.
hi bajie offers two support channels: live chat and email.
Live chat gives you an immediate response, while email allows you to provide more detail.
For urgent payment or account issues, live chat is the fastest option.
Yes. hi bajie support is active 7 days a week, 24 hours a day.
Whether it is the middle of the night or a public holiday, you will find an agent on live chat
at any time. Support runs without interruption even during major festivals like Eid or Puja,
so your game is never held up.
The hi bajie email support team tries to respond promptly. Email is the best channel when you need
to include detailed questions or attach documents. If you need an immediate resolution,
use live chat directly — that is the fastest option.
Rewards Programme
VIP and Cashback
Your tier in hi bajie VIP advances based on how much you play and how consistently you stay active.
The more you play and the longer you remain active, the higher you progress — from Bronze
through Silver, Gold, and Platinum up to the top tier, Diamond. The weekly cashback rate
increases at each tier, and higher tiers also come with additional benefits.
In addition to weekly cashback, hi bajie VIP members enjoy priority support,
special promotions, and personalised offers for higher tiers.
Every benefit is explained individually on the hi bajie VIP programme page.
The five hi bajie VIP tiers and their maximum weekly cashback rates:
Bronze — up to 0.2%,
Silver — up to 0.3%,
Gold — up to 0.5%,
Platinum — up to 0.6%,
Diamond — up to 0.8%.
These rates apply to net losses for the week.
Weekly cashback is calculated on total losses minus total winnings for that week,
at the rate set for your tier. Example: as a Gold member, if your net loss for the week
is ৳20,000 — ৳20,000 × 0.5% = ৳100 cashback.
This amount is credited to your account automatically.
No. Weekly cashback only applies when you have a net loss for that week.
If your total winnings exceed your total losses, the cashback amount for that week is zero.
This is the standard rule of hi bajie's cashback system — the benefit works as a cushion
during losing periods.
Withdrawals
Withdrawal Questions
Every bonus at hi bajie has a wagering requirement — you must wager the bonus amount a set number of times. Example: with the welcome bonus, if you deposit ৳1,000 and receive ৳1,000 bonus, you need to complete ৳1,000 × 20 = ৳20,000 in wagers before the bonus winnings can be withdrawn. Check the terms of each promotion separately.
No. At hi bajie, withdrawals can only be made to a bKash, Nagad, Rocket or bank account registered in your own name. Withdrawal requests to someone else's account are declined for security reasons. Make sure your account details are correct and in your own name.
The minimum withdrawal amount at hi bajie is ৳1,000. Withdrawal requests below this amount will not be processed. Withdrawals are available via bKash, Nagad, Rocket and bank transfer — this minimum limit is the same for all methods.
hi bajie generally processes withdrawal requests within 1 hour. Funds arrive quickly via bKash, Nagad and Rocket. For bank transfers, the bank's own processing time may apply. If your request shows as pending, contact us via live chat.
If a request has been pending for more than 1 hour, first check whether any remaining wagering requirements on your account have been met. If everything looks fine, contact hi bajie's live chat directly with the transaction details and time — the support team will look into it promptly.
Gaming Guide
Slot Games FAQ
Many hi bajie slot games have a built-in free spins feature triggered by special symbols or scatters. This is a feature built into the game by the developer — it is not a separate promotional free spins offer. Games like Gates of Olympus and Sweet Bonanza are popular examples of this.
If your budget is limited, go for low volatility slots — wins are smaller but come more often, so your balance lasts longer. PG Soft's Fortune Tiger and Lucky Neko are good examples. High volatility games like Nolimit City's Fire in the Hole xBomb offer the chance of bigger returns but carry a higher risk of losing your balance quickly.
Yes, many slot games at hi bajie offer a demo mode. You can learn about a game's mechanics, paylines and bonus rounds without risking real money. It is a good way to try a new game before depositing. Demo winnings cannot be withdrawn.
In progressive jackpot slots, a small portion of every bet is added to a shared pool. The more players who play, the larger the pool grows. When certain conditions are met, one player can win the entire jackpot on any spin. After being won, the jackpot resets and starts building again.
Volatility refers to the frequency and size of wins in a slot game. High volatility means less frequent but larger wins; low volatility means smaller but more frequent wins. Before playing, it is wise to choose a volatility level that matches your budget and patience. RTP is also important — it indicates the average return over time.
Payment
Deposit FAQ
The minimum deposit amount at hi bajie for all payment methods is ৳200. You can start playing with the welcome bonus from this amount. Whether you use bKash, Nagad, Rocket or bank transfer, ৳200 is the minimum.
hi bajie currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. Transfers are also available through major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank and BRAC Bank. The minimum deposit is ৳200 for all methods.
hi bajie itself does not charge any extra fee on deposits. However, your mobile banking operator (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges according to their transfer policy. Please check your operator's terms and conditions for details.
To deposit at hi bajie using Nagad, log in to hi bajie, go to the deposit section, select Nagad and send money from your Nagad app to the number shown. Your balance will be credited quickly after the payment is confirmed. You can start from a minimum of ৳200.
Yes. hi bajie's 100% welcome bonus, up to ৳15,000 — is available on your first deposit made by any method, including bKash. Example: depositing ৳1,000 via bKash adds ৳1,000 in bonus, giving a total balance of ৳2,000 — and the wagering requirement on the bonus is ৳1,000 × 20 = ৳20,000.
Need more help?
Speak directly with hi bajie support
If the answers above have not resolved your question, hi bajie's support team is ready to help directly. You can communicate in both Bengali and English via live chat and email. You can also contact the support team for more information about responsible gaming or terms and conditions.
No waiting to reach support — hi bajie's team is active 7 days a week, 24 hours a day. Please note that gaming at hi bajie is only for those aged 21+.
Live Chat
Click the live chat button on the site — instant connection, in Bengali and English.
Email Support
Contact us by email for detailed questions or to send documents — available 24/7.