hi bajie Privacy Policy

1. Introduction

hi bajie is an online gaming and betting platform for Bangla-speaking users in Bangladesh. We believe protecting the privacy of your personal information is our core responsibility. This privacy policy explains what types of information hi bajie collects, why it collects them, and how that information is processed.

When you open an account on hi bajie, make a deposit, play games, or contact our support team, certain information is collected automatically or through what you provide. This document has been prepared to give you a clear understanding of that process.

Our Terms and Conditions serve as a companion document to this privacy policy, and both should be read together. You are requested to read both documents carefully before using our services.

2. Information Collection

hi bajie collects user information in several ways. The types and sources of this information are described in detail below.

2.1 Information Collected at Registration

When creating an account, you are required to provide certain personal information. This includes:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details (for identity verification)

2.2 Transaction-Related Information

When you deposit or withdraw via bKash, Nagad, Rocket, or bank transfer, transaction details — such as amount, time, method, and reference number — are stored in our system. This information is used to ensure financial security and prevent fraud.

2.3 Automatically Collected Information

When you use the hi bajie website or app, certain information is collected automatically through technical means:

• IP address and device type
• Browser name, version, and operating system
• Time of site access, page view history, and click patterns
• Cookie and session data (details in section 5)

2.4 Gaming Activity Information

The history of any gaming activity — including slots, live casino, cricket, or football betting — is stored. This includes bet amounts, results, bonus usage, and VIP tier progress.

3. Purpose of Information Use

hi bajie uses collected information only for the following legitimate purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Sending bonuses, VIP rewards, and promotional offers
• Detecting suspicious activity and fraud
• Providing 24/7 customer support
• Improving service quality and resolving technical issues
• Meeting legal and regulatory obligations

Your information is not sold commercially to any third party and is not used for marketing purposes without your consent.

4. Information Disclosure and Third Parties

Under normal circumstances, hi bajie does not share your personal information with any third party. However, information may be disclosed in the specific situations below:

4.1 Service Provider Partners

Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, bank transfer), game operations, and technical infrastructure. These partners receive only the limited information necessary to provide their specific services and are bound by our confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed by order of a government authority or court in accordance with applicable laws of Bangladesh. In such situations, we will provide only the minimum information required by law.

4.3 Prevention of Money Laundering and Fraud

If there is suspicion of financial fraud or money laundering, relevant information may be provided to the appropriate authorities. This is done in the interest of user safety and the overall security of the platform.

5. Cookie Policy

The hi bajie website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security, and ensuring the core functionality of the site. Disabling them will prevent access to many features of the site.

5.2 Analytical Cookies

Information such as how long users spend on various pages and which sections are viewed most is collected to improve the service. These cookies do not collect personally identifiable information.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain cookies may mean not all features of the site will be available.

6. Data Storage and Security

hi bajie takes industry-standard technical measures to keep your information secure. All data is transferred via SSL encryption and stored in encrypted form.

Access to user information is restricted to specific staff members who need it for their work. All staff are bound by confidentiality agreements.

6.1 Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations. Once that period ends, the information is securely deleted.

6.2 Security Breaches

If an unexpected security incident occurs and your information is at risk, we will notify you and the relevant authorities in a timely manner. We continuously work to improve security.

7. User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information hi bajie holds about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Portability: You may request your information in a structured format.

To exercise these rights, please contact our support team. We will endeavour to respond to your request within 30 business days.

8. Protection of Minors

hi bajie strictly does not provide services to anyone under the age of 21. Age is verified at registration, and identity documents may be requested in cases of doubt.

We do not knowingly collect any information from minors. If it is ever found that someone under the age of 18 has created an account, that account will be immediately closed and all related information will be deleted.

To learn more about responsible gaming, visit our Responsible Gaming page, which contains detailed information on age verification, self-exclusion, and setting spending limits.

9. Policy Changes

hi bajie may update this privacy policy from time to time. When changes are made, an updated version with a new date will be published on this page. For significant changes, registered users will be notified by email or app notification.

If you continue using the service after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

If you have any questions about policy changes, you can visit our FAQ page for answers to frequently asked questions.

10. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team:

We generally aim to reply to emails within 24 hours. For immediate assistance, live chat is the fastest option.