hi bajie Terms and Conditions

General Policy and Eligibility

These terms and conditions apply to the use of the hi bajie platform (https://hi-bajie.cam) and all its services. By accessing the platform or creating an account, a user automatically agrees to all of these terms.

The following conditions must be met to be eligible to use hi bajie's services:

• Must be at least 21 years of age.
• Must register using your real name, correct contact details and a valid mobile number.
• The same person may not operate more than one account.
• Anyone using any service on the platform must be aware of their own legal responsibilities.

If you have questions about any section of this document, you can visit our hi bajie About Us section to read a summary of the organisation's background and policies.

Account Registration and Verification

2.1 Registration Requirements

An active account is required to access the full range of services on the hi bajie platform. All information provided at the time of registration must be accurate and up to date. hi bajie reserves the right to suspend or close an account if incorrect or misleading information is provided.

2.2 Identity Verification

As part of security and KYC (Know Your Customer) policy, hi bajie may request identity documents from any member when needed. These may include:

• A copy of National ID (NID) or passport.
• OTP verification via active mobile number.
• Proof of ownership of the payment method.

If verification is not completed within the specified time, some account features may be temporarily restricted.

2.3 Account Security

Each member is responsible for maintaining the security of their own account. Passwords must not be shared with any third party. If unauthorised access to an account is suspected, customer support must be contacted immediately.

Deposit and Withdrawal Policy

3.1 Deposits

Deposits on the hi bajie platform can be made via bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount for each method is ৳200.

Once a deposit is successfully processed, the balance is automatically added to the account. If there is a delay due to technical reasons, customer support can be contacted.

3.2 Withdrawals

Withdrawals can be made through the same methods: bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally completed within 1 hour.

3.3 Transaction Limits

If any transaction appears suspicious, hi bajie reserves the right to hold it for review. In such cases, the member may be asked to provide additional information or verification.

Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 20 = ৳20,000 must be wagered before withdrawal.

4.2 General Bonus Rules

• Each bonus has its own wagering requirements and validity period.
• Restrictions on certain games may apply when wagering with bonus funds.
• Multiple bonuses cannot be active at the same time unless the promotion's terms state otherwise.
• Bonus balances cannot be withdrawn before wagering requirements are met.
• Bonus funds are not a substitute for real money — they are a benefit usable under specific conditions only.

4.3 Other Promotions

hi bajie regularly offers various promotional offers, such as weekly festival bonuses, special Friday offers and exclusive benefits for VIP members. Each offer has its own terms and conditions, and hi bajie reserves the right to change or cancel any promotion.

Gaming Rules and Fair Play

5.1 Game Operations

The hi bajie platform offers slots, live casino, sports betting and other gaming services. Each game is operated by a certified third-party game provider. Game outcomes are determined by a Random Number Generator (RNG) and are not predetermined in any way.

5.2 Bet Cancellation and Disputes

If a bet is left incomplete or settled incorrectly due to a technical error, hi bajie will review and correct it. In such cases, the game provider's logs and hi bajie's own records will be considered final.

5.3 Special Conditions for Sports Betting

For sports betting, the decision of the relevant sporting authority is final in determining the result of a specific event. If a match is cancelled or postponed, bets will be settled according to standard rules.

Prohibited Activities

The following activities are strictly prohibited on the hi bajie platform:

1. Creating or operating an account on behalf of a minor (under 21 years of age).
2. Opening or operating more than one account in the same person's name.
3. Conducting transactions using another person's payment method.
4. Using software, bots or automated systems to operate games.
5. Attempting to breach the platform's security systems.
6. Using bonus benefits in a fraudulent manner.
7. Using the platform for money laundering or other illegal financial activities.
8. Threatening, harassing or displaying offensive behaviour toward other members or hi bajie staff.

If evidence of any such activity is found, the account will be immediately closed and all balances may be forfeited.

Account Suspension and Closure

7.1 Suspension by hi bajie

If any breach of these terms occurs or suspicious activity is identified, hi bajie may temporarily or permanently suspend or close any account without prior notice. Decisions will be made subject to the outcome of a review.

7.2 Account Closure by Member

If a member wishes to close their account voluntarily, they may submit a request through customer support. Any pending withdrawals will be processed before the account is closed, though active bonus wagering requirements will still apply.

7.3 Self-Exclusion

As part of responsible gaming, a member who wishes to restrict their access to the platform for a set period may apply for self-exclusion. During this time, access to the account will be limited.

Privacy and Data Protection

Full details of how hi bajie collects, stores and uses members' personal information are set out in our Privacy Policy. It describes what information is collected, how it is used and the circumstances under which information may be shared with third parties.

The platform uses SSL encryption technology, which ensures the security of transactions and personal information. No financial information is stored directly — payments are processed through a secure third-party gateway.

Limitation of Liability

9.1 Service Availability

hi bajie strives to provide uninterrupted service, but is not liable for temporary unavailability due to technical maintenance, server issues or disruption to third-party services.

9.2 Game Outcomes

hi bajie accepts no liability for any financial loss arising from the outcome of games or betting. Gaming and betting carry inherent risk, and members participate at their own risk.

9.3 Third-Party Services

hi bajie is not directly liable for issues with third-party services such as payment providers or game studios. However, assistance will be provided in attempting to resolve such issues.

Changes to Terms

hi bajie reserves the right to change, amend or update any part of these terms at any time. For significant changes, an attempt will be made to notify members by email or through the platform.

Continued use of the platform after any changes will be taken as the member's acceptance of the updated terms. For this reason, it is recommended to visit this page regularly.

Responsible Gaming Commitment

hi bajie believes that gaming should be a source of enjoyment, not a cause of financial problems. To this end, the platform includes a number of protective measures:

• The ability to set deposit limits.
• Options for self-exclusion and temporary breaks.
• The ability to monitor gaming habits.
• Measures to confirm the 21+ age requirement.

If any member experiences problems with controlling their gaming, they are requested to read our Responsible Gaming Guidelines section and seek help. Detailed advice and support information can be found there.

Contact & Complaint Process

12.1 Customer Support

hi bajie's customer support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.

12.2 How to Submit a Complaint

If you have a complaint about any matter, first try to resolve it through live chat. If it is not resolved, you may send a detailed description by email. Once a complaint is received, every effort will be made to resolve it promptly.

Support Email: [email protected]

12.3 General Enquiries

For answers to common questions, visit our Frequently Asked Questions section — it contains answers to the most commonly asked questions about deposits, withdrawals, bonuses, and accounts.